A troubling incident unfolded in Puebla when a DiDi driver, identified as Abraham N., forcibly removed an elderly woman and her children from his vehicle simply because they paid for the ride with a card. The woman suffered a visible bruise on her arm after the driver slammed the door on her, raising concerns about passenger safety and driver conduct within ride-hailing platforms.

The episode began when the family requested a ride from 32 Poniente and Boulevard 5 de Mayo to Héroes de Puebla. Upon realizing the payment was made via card, Abraham N. reportedly became hostile, citing that the platform takes a 5% commission on card payments. He then demanded the passengers exit the vehicle, escalating the situation with aggressive behavior.

One of the woman’s sons recounted the ordeal, highlighting the driver’s rude and forceful attitude. “He made us get out and refused to complete the trip. When I called DiDi, they told me this wasn’t the first time he behaved this way and that there were multiple reports against him,” he said.

Despite these complaints, Abraham N. remains active on the DiDi platform, raising questions about the company’s response to repeated reports of driver misconduct. This case underscores the importance of accountability in ride-hailing services, especially for vulnerable passengers like seniors.

For many in Puebla and beyond, accessible and respectful transportation options are crucial. As the city moves forward with projects like the cablebús, which promises safer and more inclusive public transit, incidents like this highlight the need for stronger protections and oversight in all forms of urban mobility.

The family has made their experience public to warn others and hopes DiDi will take decisive action to prevent further harm. This situation serves as a reminder that digital platforms must balance convenience with responsibility, ensuring that all users—regardless of age or payment method—are treated with dignity and respect.