On Thursday, June 11, 2026, just minutes before the kickoff of the World Cup, the streaming platform VIX experienced significant technical issues, leaving hundreds of users unable to access the service. Many who had subscribed to watch the tournament’s opening ceremony and the Mexico vs. South Africa match took to social media to share videos showing their inability to join the live broadcast.

Initially, users suspected their internet connections were to blame, but it soon became clear that the problem was on VIX’s end. Some viewers missed several minutes of the opening, while others were fortunate enough to lose only a few moments.

The platform displayed a message reading “Something didn’t go as expected,” acknowledging the disruption just as the ceremony featured performances by renowned artists like Lila Downs, Maná, J Balvin, Belinda, and Shakira.

VIX had heavily promoted its exclusive coverage of all 104 matches of the 2026 World Cup, but the overwhelming demand caused the platform to collapse shortly after the event began.

In response to the backlash on social media, VIX stated: “We are aware of the technical issue affecting the opening ceremony broadcast. Our team is already working to resolve it.” Despite this, some users continued to report problems even after the ceremony ended, risking missing the first match between Mexico and South Africa.

For many fans, especially those relying solely on VIX to watch the tournament, this disruption was a frustrating start to what promises to be an exciting World Cup. Meanwhile, as Mexico embraces new infrastructure projects like the Puebla cable car to improve urban mobility, the contrast between innovative public services and digital platform failures highlights ongoing challenges in accessibility and technology.